Delivery & Returns

Delivery

Delivery

Every Modern Mercy order is prepared and fulfilled through our selected production partners. Depending on the item and your location, products within the same order may be produced or dispatched from different fulfilment locations.

Delivery times vary depending on the product, destination and fulfilment location. Estimated delivery times shown at checkout are estimates and may be affected by production times, customs, local couriers or other circumstances outside our control.

If your order contains multiple items, they may arrive separately.

International customers are responsible for providing complete and accurate delivery information at checkout. Any customs duties, import taxes or similar charges imposed by the destination country may be the responsibility of the recipient where applicable.

Returns

Returns

If you wish to return an eligible item, please contact Modern Mercy within 14 days of receiving it.

After notifying us of your return, the item must be sent back within the applicable return period and should be returned in its original condition.

Items may be tried on as you would in a shop, but we may reduce a refund where an item has been worn or handled beyond what is reasonably necessary to inspect its fit, appearance and condition.

Please contact us before sending anything back so we can provide the appropriate return instructions and return location. Do not return products directly to the address shown on the original parcel unless instructed to do so.

Sizing

Wrong size / change of mind

Please check the size guide on the product page carefully before ordering. Sizing can vary between different Modern Mercy products.

If you order the wrong size or simply change your mind, eligible items may still be returned in accordance with this Returns Policy.

For change-of-mind and incorrect-size returns, the customer is responsible for the cost of returning the item.

Some Modern Mercy products are fulfilled internationally, including from the United States. This means the required return location may differ depending on the product ordered. Please contact us before arranging postage.

Original standard delivery charges will be refunded where required by applicable consumer law. Any additional amount paid for an upgraded or express delivery service may not be refundable.

Problems

Faulty, damaged or incorrect items

If your order arrives damaged, faulty, misprinted or you receive an item different from what you ordered, please contact us as soon as possible with your order details and clear photographs of the issue.

Where the item is faulty, damaged or incorrect, we will handle the issue in accordance with your applicable consumer rights. Depending on the circumstances, this may include a replacement, repair or refund.

You will not be required to bear return costs where we are legally responsible for those costs.

Refunds

Refunds

Once an eligible return has been received and assessed, any refund due will be issued to the original payment method.

Refund processing times may vary depending on your bank or payment provider.

We reserve the right to account for any reduction in value caused by handling beyond what would reasonably be permitted when examining an item in a physical shop, where permitted by law.

Changes

Cancellations

If you need to cancel an order, contact us as quickly as possible.

Because orders may enter production shortly after being placed, we cannot guarantee that an order can be stopped before fulfilment begins. This does not limit any cancellation rights you have under applicable consumer law.