MM / INFO
MODERN MERCY / INFORMATION
FAQ
Orders
Can I change or cancel my order after placing it?
Because all items are custom-made to order, our system automatically routes your purchase to production within a few hours. For this reason, we can only accommodate cancellations or changes within 1 hour of placement. Please email us immediately with your order number if you need to make an adjustment.
Because all items are custom-made to order, our system automatically routes your purchase to production within a few hours. For this reason, we can only accommodate cancellations or changes within 1 hour of placement. Please email us immediately with your order number if you need to make an adjustment.
Why did my items arrive in separate packages?
To get your order to you as quickly as possible, items printed at different specialized manufacturing hubs are shipped as soon as they are ready. Do not worry if you receive part of your order first—the rest is safely on its way and you will have tracking for each package.
To get your order to you as quickly as possible, items printed at different specialized manufacturing hubs are shipped as soon as they are ready. Do not worry if you receive part of your order first—the rest is safely on its way and you will have tracking for each package.
How can I track my order?
Once your order leaves our facility, you will receive an automated shipping confirmation email containing your tracking link. You can click that link anytime to monitor your parcel's journey.
Once your order leaves our facility, you will receive an automated shipping confirmation email containing your tracking link. You can click that link anytime to monitor your parcel's journey.
Shipping
How long will my delivery take to arrive?
Your total delivery time includes 3 to 7 business days for custom printing and manufacturing, plus transit time. Standard insured shipping averages:
Your total delivery time includes 3 to 7 business days for custom printing and manufacturing, plus transit time. Standard insured shipping averages:
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UK & USA: 6 to 17 business days
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Europe: 11 to 18 business days
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Canada & Australia: 11 to 19 business days
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Rest of the World: 18 to 32 business days
My tracking link says "Tracking Not Found" or isn't updating. Is it lost?
Not at all! Please allow 3 to 5 business days after receiving your shipping email for the tracking link to activate. Your package is traveling securely via international transit networks first; your local courier (like Royal Mail) will only scan and activate the status once the plane lands and clears customs.
Not at all! Please allow 3 to 5 business days after receiving your shipping email for the tracking link to activate. Your package is traveling securely via international transit networks first; your local courier (like Royal Mail) will only scan and activate the status once the plane lands and clears customs.
Will I have to pay international customs or import fees?
Shipments delivered outside our primary regional hubs may be subject to local import duties and taxes set by your country's customs office. These government charges are determined locally and are the sole responsibility of the customer.
Shipments delivered outside our primary regional hubs may be subject to local import duties and taxes set by your country's customs office. These government charges are determined locally and are the sole responsibility of the customer.
Returns
What is your return policy?
Because every single garment on our store is custom-cut, printed, and hand-finished specifically for you, we do not keep mass inventory and cannot accept returns or exchanges for change of mind or accidental wrong size selection. All sales are final.
Because every single garment on our store is custom-cut, printed, and hand-finished specifically for you, we do not keep mass inventory and cannot accept returns or exchanges for change of mind or accidental wrong size selection. All sales are final.
What if my item arrives damaged, defective, or incorrect?
We stand by our quality! If you receive a damaged item, a print defect, or the completely wrong product, please contact us within 7 days of delivery. Send us a clear photo of the issue along with your order number, and we will issue a free replacement or full refund immediately.
We stand by our quality! If you receive a damaged item, a print defect, or the completely wrong product, please contact us within 7 days of delivery. Send us a clear photo of the issue along with your order number, and we will issue a free replacement or full refund immediately.
Sizing
How do I know what size to buy?
An automated, exact measurement chart (in cm and inches) is located directly inside the description of every single product page. We highly recommend measuring a favorite item from your own wardrobe flat on a table to compare it against the chart before choosing.
An automated, exact measurement chart (in cm and inches) is located directly inside the description of every single product page. We highly recommend measuring a favorite item from your own wardrobe flat on a table to compare it against the chart before choosing.
Do your garments fit true to size?
Our premium blanks use a tailored international cut that tends to run smaller than standard UK/US high-street clothing. For a comfortable regular fit, we strongly recommend choosing one size up from your usual size. For a trendy, oversized streetwear look, consider sizing two sizes up.
Our premium blanks use a tailored international cut that tends to run smaller than standard UK/US high-street clothing. For a comfortable regular fit, we strongly recommend choosing one size up from your usual size. For a trendy, oversized streetwear look, consider sizing two sizes up.
Payments
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as secure express checkouts via Apple Pay, Google Pay, and PayPal.
We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as secure express checkouts via Apple Pay, Google Pay, and PayPal.
What currency will I be charged in?
Our store dynamically displays pricing in your local currency based on your location. However, please note that all transactions are processed in our primary store currency at checkout, which will be clearly displayed on the final payment page.
Our store dynamically displays pricing in your local currency based on your location. However, please note that all transactions are processed in our primary store currency at checkout, which will be clearly displayed on the final payment page.